B&B - Privacy Policy

Client Portal

“Bruce & Butler” (referred to in this policy as “we”, “us” or “our) is a trading name of:

Bruce & Butler Limited
Unit 13
92 Burton Road
S3 8BX

Email: [email protected]
Telephone: 0800 999 5550

Company Number: 09846952
ICO Registration Number: ZA164370

We collect your personal data when you provide it to us by using the contact form on our website or when you interact with us through other communication channels.

We will collect, use, store and transfer personal data about you which we have grouped together as follows:

  • Identity data – title, name, date of birth, gender
  • Contact data – current address, email address, telephone number(s).
  • Technical data – IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
  • Cookie data – Information collected using cookies stored on your device(s) about the use of our online services.
  • Usage data – information about how you use our website and services.

We do not collect any special categories of personal data about you. Special category personal data includes: race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We are only allowed to use personal data about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the list below: the personal data which we collect from you, how we use it, and the legal ground on which we rely when we use the personal data.

In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).


In order to provide you with our services and meet our legal obligations, we only share your data with 3rd parties, in the following circumstances:

  • To register your interest;
  • To manage and maintain the accuracy of your records;
  • To handle complaints, queries and improve customer service;
  • If Bruce & Butler is acquired by a third party, in which case personal data held by it (such as about its customers), will be one of the transferred assets.


The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway.
If we transfer your personal data outside the EEA we have to tell you.
Limited personal information that we collect from you may be transferred to and processed in a destination outside of the EEA. In these circumstances, your personal information will only be transferred on one of the following bases:

  • The country that we send the data is approved by the European Commission as providing an adequate level of protection for personal data; or
  • The recipient has agreed with us standard contractual clauses (SCC’s) approved by the European Commission, obliging the recipient to safeguard the personal data; or
  • The recipient has agreed Binding Corporate Rules (BCR’s) approved by the European Commission, obliging the recipient to safeguard personal data; or
  • There exists another situation where the transfer is permitted under applicable data protection legislation (for example, where a third-party recipient of personal data in the United States has registered for the EU-US Privacy Shield).

These organisations are:

Right to be Informed

We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.

Right to Access
You have a right to request access to the personal data that we hold about you and this should be provided to you, under applicable data protection law, within 1 month.

If you would like to request a copy of your personal data, please contact us using the details at the top of this policy.

Right to Rectification
We want to make sure that the personal data we hold about you is accurate and up to date.

If any of your details are incorrect, please let us know and we will amend them.

Right to Erasure
You have the right to have your data ‘erased’ in the following situations:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.
  • When you withdraw consent.
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing.
  • When the personal data was unlawfully processed.
  • When the personal data has to be erased in order to comply with a legal obligation.

These organisations are:

If you would like to request erasure of your personal data, please contact us using the details at the top of this policy.

Please note that each request will be reviewed on a case by case basis and where we have a lawful reason to retain the data, it may not be erased.

Right to Rectification
We want to make sure that the personal data we hold about you is accurate and up to date.

  • Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;
  • Where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds;
  • When processing is unlawful, and you oppose erasure and request restriction instead;
  • Where we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim.

Right to Data Portability
You have the right to data portability in certain situations. You have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file.

This only applies:

  • To personal data that you have provided to us;
  • Where the processing is based on your consent or for the performance of a contract; and
  • When processing is carried out by automated means.

If you would like to request portability of your personal data, please contact us.

Right to object
You have the right to object to the Bruce & Butler processing your data in these circumstances:

  • Where the processing is based on legitimate interests;
  • Wher

Please let us know if you are unhappy with how we have used your personal data by contacting us using the details found at the top of this policy.

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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